Eligibility for Exchange

• You may return items within 10 days of receipt.
• Items must be in the new and same condition as received — unused, with tags, and original packaging.
• Shipping arrangements will be at your expense.
• Click on this link to proceed with the exchange process

Exchange Availability

• Stock may vary, so we cannot guarantee the availability of your preferred item.
• For out-of-stock preferred item, we will process your returns as store credit.
• For items of higher value, you will simply pay the difference.
• For items of lower value, any remaining balance will be forfeited.

Damages & Issues

• Received a defective, damaged, or incorrect item? Please contact us as soon as possible so we can assist you. All reports are subject to verification and investigation to determine the appropriate resolution.
• To be eligible for assessment, the item must be unused, unwashed, in its original condition, and with all tags and original packaging intact. Items showing signs of use, washing, or alteration may not qualify for replacement or exchange.
  

Non-Returnable Items

• Sale items are final sale and cannot be returned.
• If you’re unsure about your item’s eligibility, send us a message and we’ll assist you.

Store Credit

Once we've received and inspected your returned item(s), we'll notify you once your return request has been reviewed.

• Returns due to a change of size, style, or color are not eligible for a refund. If approved under our return policy, a Store Credit Voucher will be issued instead.
• Approved store credit will be issued within 1–3 business days.
• Store credit is equivalent to the approved returned item(s), excluding shipping fees.
• Store credit is valid on products only and cannot be used for shipping.
• Store credit is for one-time use only. If your order exceeds the available credit, you may pay the remaining balance at checkout.
  

Important reminder:

• To avoid delays, please ensure your items meet the return and exchange conditions before shipping them back.
• Incomplete requirements may result in the rejection of your return or exchange request
• KAIZU reserves the right to refuse return, exchange, or store credit requests in cases of suspected fraud, abuse, or misuse of our Return, Exchange & Store Credit Policy.
• KAIZU reserves the right to update or modify this Return, Exchange & Store Credit Policy at any time without prior notice. Any changes will take effect immediately upon publication on our website.